At Gharki Book, we value your satisfaction and strive to provide a seamless shopping experience. This Refund Policy explains the conditions under which you may request a refund, how to submit a request, and the process we follow to ensure your concerns are addressed promptly.
1. Eligibility for Refunds
You may request a refund under the following circumstances:
Damaged or Defective Products: If the book arrives damaged, defective, or unreadable.
Incorrect Orders: If you receive a book different from what you ordered.
Missing Items: If a book included in your order is missing or not delivered.
Please Note: Refunds are not provided for:
Change of mind or preference (unless the book is unopened and in original condition).
Digital downloads, unless there is a technical issue preventing access.
2. Refund Request Process
To request a refund, please follow these steps:
Contact Us: Reach out to our customer service team within 14 days of receiving your order. Use the contact details below:
Provide Details: Include your order number, the issue with the product, and any supporting photos if applicable.
Assessment: Our team will review your request and confirm whether the item qualifies for a refund or replacement.
Return (if applicable): For physical books, you may be asked to return the item in its original packaging. Gharki Book will provide instructions for the return process.
3. Refund Processing
Approved refunds will be processed using the original payment method.
Refunds typically take 5–10 business days to appear in your account after approval.
Shipping charges may not be refundable unless the error was caused by Gharki Book.
4. Exchanges and Replacements
If you received a damaged, defective, or incorrect book, we may offer a replacement instead of a refund.
Replacements will be shipped promptly once the original item is returned or verified.
5. Exceptions and Special Cases
Limited edition, signed, or personalized books may have specific refund rules. Please contact us for details.
Bulk orders or special promotional items may also have separate terms outlined during purchase.
6. Contact Us
If you have questions, concerns, or need assistance with your refund request, our customer support team is here to help:
Address: 188 Bay St N, Hamilton, ON L8R 2P7, Canada
We are committed to ensuring that your experience with Gharki Book is positive. Your satisfaction and trust are our top priorities, and we aim to resolve any issues efficiently and fairly.
